Reference

Your Legal Terms Before Entry

Legal access, account rules, privacy rights, and payment record handling are set out here before you open your account; DANA, OVO, GoPay, and QRIS wallet steps are covered…

Local law appliesAccount record checksDANA, OVO, GoPay, QRISData request path
fb168 Your Legal Terms Before Entry
POLICY CONTACT

How To Reach Legal Support

Legal questions need a clear route, not a sales script. Use the contact path that matches your issue: account access, wallet record, data correction, or document request. We answer in Indonesian-friendly English every day from 09:00 to 23:00 WIB, and we may ask you to confirm your registered phone number, email, or last QRIS receipt before discussing account records.

Team online

Live chat

Open live chat from the bottom-right help bubble on mobile or desktop for account access and legal term questions. Our team is available 09:00–23:00 WIB and may ask for your registered email.

Email desk

Send data correction, record copy, or legal document questions by email using the address shown inside your account. Include your username, registered phone number, and the payment rail linked to the issue.

WhatsApp check

Use the WhatsApp contact shown after login when you need a faster status check on a paused account. We will not discuss full wallet history until account ownership is confirmed.

DATA PRACTICE

Account Data, Cookies, And Retention

Your legal rights depend on records we can trace. We keep account, device, cookie, login, and wallet details to manage access, answer disputes, and respond to valid legal requests.

Account identity

We connect your username, registered phone number, email, and login history so account access can be traced. If those details conflict, we may ask for extra confirmation before opening records.

Wallet matching

DANA, OVO, GoPay, and QRIS references are stored as transaction records tied to your account. We use them to check ownership, answer disputes, and handle legal requests about wallet activity.

Cookie use

Cookies help us remember device sessions and detect unusual access patterns. You can manage browser cookies on Chrome, Safari, or Firefox, but deleting them may require a fresh account login.

Security logs

Login time, IP range, device type, and password reset activity are kept to protect account access. We check these records when you report unknown entry or a changed phone number.

Record retention

Some records are kept after account closure where payment disputes, legal requests, or security checks remain possible. When retention is no longer needed, we aim to reduce stored personal details.

Change request

Ask support to correct spelling, phone, or email details from inside your logged-in account. For sensitive changes, we may request a recent QRIS receipt or wallet owner match.

Questions About Your Legal Rights

These answers focus on legal access, account records, data rights, and contact steps. They do not replace advice from a qualified local professional. If your situation involves local restrictions, a payment dispute, or a request from an authority, contact us with your account details so we can check the record trail.

Your access depends on the law that applies to you where you are located and where you live. We make access available only where local law permits and may block or pause accounts when required.

We need to match wallet activity to the correct account before discussing DANA, OVO, GoPay, or QRIS records. This helps prevent another person from requesting your payment history or access details.

Yes, you can ask through live chat or email after logging in. We may verify your registered phone number, email, and recent wallet reference before sending data that belongs to your account.

Contact support from the account area and explain the correction needed. For sensitive changes, we may ask for a recent QRIS receipt, DANA reference, or other ownership check before updating records.

We will check account, device, login, and wallet records before deciding the next step. A pause can happen when eligibility is unclear, ownership conflicts, or a valid legal request requires action.

Cookies help identify device sessions, but they are not the full legal record. Your account history, login logs, and wallet references remain separate records even if you clear cookies on your browser.

Use email from inside your account for deletion or retention questions. Some records may need to remain where payment disputes, security checks, or legal duties still apply under local rules.